Return & Exchange.

At CatNight, your comfort and satisfaction are our top priorities. Due to the intimate nature of our products, we follow a strict but fair exchange and refund policy to ensure hygiene and quality for all our customers.

Exchange Policy

We accept exchanges under the following conditions:

• The item is unworn, unwashed, and unused, with original tags and packaging intact.
• Exchange request is made within 7 days of receiving the product.
• Only size exchanges are allowed (subject to availability).
• Customers will be responsible for the shipping cost of sending the product back.

Refund Policy

We do not offer refunds unless:

• You receive a wrong item, or
• The product is damaged or defective upon arrival.

To request a refund:

1. Contact us within 48 hours of receiving your order.
2. Share clear photos of the item showing the issue.
3. Once verified, we will initiate a full refund or send a replacement, depending on your preference.

How to Request an Exchange or Refund

• Email: support@catnight.me
• WhatsApp: +92 3478623493
• Include your Order ID and clear details/photos of the issue.

Important Notes

• Items sent back without prior communication will not be accepted.
• CatNight holds the right to decline exchange/refund if the product doesn't meet our policy conditions.